APPROXIMATE PROCESSING TIMES:
Please allow 1-2 days for dispatch.
AUSTRALIAN SHIPPING PRICES & TIMES:
Standard Flat Rates start at $8.00.
Sendle Postage 2-7 Days with Tracking.
We are not required to provide a refund or replacement if you
change your mind. But you can choose a refund or exchange if an item has a
This is when the item:
• has a problem that would have stopped someone from
buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked
for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.
The Queensland Government manages personal information in line with the Information Privacy Act 2009.
‘Personal information’ has a broad definition and may include, but is not limited to, your name, address, phone number or email address – basically any information that will identify you.
If you provide your personal information, we may collect and manage it in our Customer Relationship Management (CRM) system as described on this page, unless we tell you otherwise when we collect your personal information.
Information we may request
We may ask you to provide information that includes personal information when we contact you, for example, if you: