Shop Policies

You should carefully read the following Terms and Conditions. Your purchase or use of our themes implies that you have read and accepted these Terms and Conditions.

Privacy

The Queensland Government manages personal information in line with the Information Privacy Act 2009. ‘Personal information’ has a broad definition and may include, but is not limited to, your name, address, phone number or email address – basically any information that will identify you. If you provide your personal information, we may collect and manage it in our Customer Relationship Management (CRM) system as described on this page, unless we tell you otherwise when we collect your personal information.

Shipping

APPROXIMATE PROCESSING TIMES: Please allow 1-2 business days for dispatch. AUSTRALIAN SHIPPING PRICES & TIMES: Standard Flat Rates start at $7.50. Australia Postage approx. 5 to 10 Days with Tracking. Christmas time may have longer than normal shipping times. If you require shipping outside of Australia please email us.

Refund Policy

We are not required to provide a refund or replacement if you have change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is demonstrably unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed

    Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
    Please keep your proof of purchase—e.g. your receipt.

    Ownership

    You may not claim intellectual or exclusive ownership to any of Curios by Cass photos, modified or unmodified.